📜 PRIVACY POLICY

(For Aaila Madira Food & Beverages)

Aaila Madira Food & Beverages ("we", "our", "us") operates a 24/7 liquor and food delivery service in Kathmandu Valley (Kathmandu, Lalitpur, Bhaktapur).

1. Information We Collect

We may collect the following information:

  • Full Name

  • Phone Number

  • Delivery Address

  • Order Details

  • Payment Information (if applicable)

  • WhatsApp / Social Media communication data

2. How We Use Your Information

Your information is used to:

  • Process and deliver orders

  • Contact you regarding your order

  • Improve our services

  • Send promotional offers (if you opt in)

  • Prevent fraud and misuse

3. Data Protection

We do not sell, rent, or share your personal information with third parties except:

  • Delivery staff for order fulfillment

  • Payment providers

  • Government authorities if legally required

4. Marketing Communication

By placing an order, you may receive promotional messages from us. You can opt out anytime by messaging us.

5. Legal Age Requirement

We strictly deliver alcohol only to customers 18 years and above. ID verification may be required upon delivery.

6. Policy Updates

We reserve the right to update this Privacy Policy at any time without prior notice.

🚚 SHIPPING & DELIVERY POLICY

1. Delivery Area

We deliver within:

  • Kathmandu

  • Lalitpur

  • Bhaktapur

2. Delivery Time

  • Standard Delivery: Within 15–45 minutes (depending on location and traffic)

  • 24/7 service availability (subject to local regulations)

3. Delivery Charges

  • Free delivery on orders above NPR [Insert Amount]

  • Standard delivery charge may apply for smaller orders

4. Delivery Conditions

  • Customer must be available at the delivery location

  • Valid ID required for alcohol orders

  • We reserve the right to refuse delivery if the customer appears intoxicated or underage

5. Delays

We are not responsible for delays caused by:

  • Traffic

  • Weather

  • Government restrictions

  • Force majeure events

💰 REFUND & RETURN POLICY

Due to the nature of alcohol and food products, we maintain a strict policy.

1. No Return Policy

Alcohol and food items cannot be returned once delivered.

2. Damaged or Wrong Items

Refund or replacement will only be provided if:

  • Wrong product delivered

  • Damaged bottle/package

  • Expired product

Claims must be reported within 30 minutes of delivery with photo proof.

3. Refund Processing

Approved refunds will be processed:

  • Via original payment method OR

  • As store credit

Processing time: 1–3 business days.

4. Order Cancellation

Orders can only be cancelled before dispatch.
Once dispatched, cancellation is not allowed.

📄 TERMS OF SERVICE

By using our website or placing an order, you agree to the following terms:

1. Legal Compliance

  • You must be 18+ to purchase alcohol.

  • You agree to provide valid ID upon request.

2. Pricing

  • All prices are in NPR.

  • Prices may change without prior notice.

  • We reserve the right to correct pricing errors.

3. Prohibited Use

You agree NOT to:

  • Provide false information

  • Attempt fraudulent transactions

  • Misuse promotional offers

  • Resell products without authorization

4. Limitation of Liability

We are not liable for:

  • Misuse of alcohol products

  • Health issues caused by excessive consumption

  • Third-party payment failures

5. Service Refusal

We reserve the right to refuse service to anyone at our discretion.

6. Governing Law

These terms are governed by the laws of Nepal.